At HaatXpress, we prioritize customer satisfaction and aim to make your shopping experience smooth and worry-free. If you are not entirely satisfied with your purchase, we’re here to help with our flexible and transparent refund and return policy.

Return Policy

We accept returns under the following conditions:

• Return Window: You can return products within 7 days of receiving your order.

• Condition of the Product: Items must be unused, in the original packaging, and with all tags intact.

• Non-returnable Items: Certain items such as perishable goods, hygiene products, personalized items, and digital downloads are non-returnable.

To initiate a return, contact our support team at support@haatxpress.com or call +8801637709265 with your order number and reason for the return.

Refund Policy

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• Approved Refunds: Refunds are processed within 7-10 business days to your original payment method.

• Partial Refunds: For products that are damaged, missing parts, or returned after the 7-day window, partial refunds may apply.

• Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchange Policy

Need a replacement? We offer exchanges for the same item if it's damaged or defective. Contact us within 3 days of receiving the product.

Cancellations

You can cancel your order before it is shipped. Once shipped, the return process applies.

Contact Us

For any refund or return-related queries, feel free to contact us:

• Email: support@haatxpress.com

• Phone: + 8801637709265

At HaatXpress, we are committed to ensuring you enjoy a hassle-free shopping experience. Thank you for choosing us!